Refunds

When a run fails

The studio shows the credit price before you start. Credits are charged when the generation starts. They are returned once if the run stops before a video is ready. The page says the credits were returned.

If the generation never starts, because you are signed out or the upload is rejected, the balance stays unchanged.

When a video is ready

A video that is ready keeps the charge, including when the likeness or motion is not what you hoped. If a ready file cannot be downloaded or played because of a Genjutsu AI error, write to [email protected] with the task link.

Credit packs

Packs are a one-time purchase. Unused credits stay on the account and do not expire. Genjutsu AI does not automatically refund a pack back to the card. Closing an account does not refund unused credits to the card. A repeated payment notification does not add credits a second time.